Service guarantee or policy
WARRANTIES
Warranties are offered via the product's manufacturer. Faithful Computers offers a wide array of extended warranties which can add 2 to 4 years of coverage.
Faithful Computers Extended Protection Plan Benefits
Protect your purchase today for up to 3 years after the manufacturer’s warranty expires!
Many products featured on the Faithful Computers website are eligible for Extended Protection Plans that offer rapid repair or replacement services as soon as the manufacturer’s warranty expires depending on the product you select!
Be sure to consider these valuable plans when you make your purchase.
Benefits include:
• Absolutely No Deductible
• 100% parts & labor coverage for covered products
• Toll-Free Support
• All Plans are fully insured for Peace of Mind!
Our 1 or 2 Year Extended Replacement Plans are available for many products less than $500 and provide a product replacement if yours becomes defective!
Faithful Computers Extended Protection that’s right for you!
Refund & Return Policy
Return & Refund Privileges
Faithful Computers offers a 20 day return policy on merchandise based on the following conditions:
Damaged Product Box
If Customer receives damaged products, please refuse the products upon original delivery attempt. If damaged products are accepted from the carrier, such damage should be noted on the carrier delivery record. Please save the product and the original box and packaging and notify Faithful Computers immediately to arrange for a carrier inspection and a pick up of damaged products. Please notify Faithful Computers Customer Service at faithfulcomputers@hotmail.com of damaged products WITHIN THE FIRST 10 DAYS of receipt. Timely receipt of this information is necessary for Faithful Computers to file a damage claim. Damaged merchandise will only be exchanged for the exact same product.
Non-Damaged/Defective, Unopened Merchandise within 20 days of Original Purchase Date
If you have non-defective merchandise which is unopened, depending on the item, manufacturer policies, and circumstances, we will issue you an RMA # and will give you an address to ship the product to at your expense subject to a 15% restocking fee or more. Return shipping to us is at your expense.
Shipment Refusals
All refused shipments are subject to a 15% restocking fee or more. Please note once an order has been processed it can not be modified or cancelled. If the shipment is refused a restocking fee will apply.
Non-Damaged/Defective, Opened Merchandise
We will not accept returns on merchandise that has been opened and is not defective.
Defective Products
If you have received defective merchandise you must contact Faithful Computers within 20 days for replacement of defective merchandise with the exact same product. After 20 days, Customer will have to contact the manufacturer directly.
Replacement Policy:
Customer is responsible for returning damaged or defective merchandise to Faithful Computers.
Faithful Computers will not ship replacement merchandise until receipt of damaged or defective item.
All defective or damaged returns are subject to verification.
Failure to return a product within the return period will be deemed to be an acceptance of the product.
EXCEPTIONS TO THE ABOVE POLICIES
Custom orders, bulk orders, volume licensing software, and other products designated as "This Sale Final", "No Returns", or similar language may not be returned.